To Our Valued Customers,
As with many other companies around the country, our team at American Plumbing & Rainmaker Irrigation has been monitoring the spread of COVID-19 in our area. We are committed to following the recommended guidelines provided by the CDC. The health and safety of our customers and team members is our number one priority. We feel it is important to let you know that we have taken precautions to keep our customers and employees protected as we look to continue operating in the safest way possible to continue to take care of your service needs.
Clearly not to offend anyone and keeping safety in mind our team will greet you with the same friendly faces, but we will also be ensuring that all in-person business is conducted with minimal contact to you and your home. Please do not feel offended if our team does not reach out to shake your hand or keeps a distance away when speaking to you.
We are all accustomed to our habits and the way we have always done business interacting with others. Now we must do our best to modify our habits during this heightened situation and are reminding our team daily to make these habit changes.
Our team is advised to wear gloves when entering your home and keep them on for not only the work they are doing at the time but through the entire duration of their visit. Each team will dispose of their gloves upon leaving your home. We have stocked our truck with disinfectant wipes and sprays to help clean our vehicles after each home or business visit. We may also ask that you open a basement or rear door to allow us access to a more direct route to the issue you called us for. This will also help minimize additional contact with you and items in your home.
Our policy is that payments are required at the time of service. We are asking those who pay by credit card to make payments online at our website while the tech is at your home to do so. Checks are still excepted at the time of service, but we would ask that our office mail or email you a receipt, unless otherwise requested, to help minimize additional contact.
Our office and or team members may ask you if anyone in the home is sick or has traveled recently. Again, please don’t be offended and know that we are acting in the best interest of both your family and ours. No one wants to spread this virus and the steps we are taking will hopefully ensure all of us remain healthy.
If you are at a high-risk factor, please let us know ahead of time. Our team will do our best to be additionally careful when servicing your needs.
Thank you and stay safe
American Plumbing & Rainmaker Irrigation!